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Thanks for shopping at Gold Level Marketing. If you are not entirely satisfied with your purchase, we're here to help. 

 

Refunds

Any Deposits, fees, and charges are NOT refundable with a few exceptions. The client is liable for confirming content with their legal team, regarding their name and branding, to ensure it is not copy-written. If you are looking for project timelines, please visit: https://goldlevelmarketing.com/timelines/

 

You are ONLY eligible for a refund on your order if:

 

• You have not received your final product in a timely manner due to other reasons that are not your fault.

• Canceling an order before onboarding has begun.

 

 

Gold Level will NOT provide a refund if the following occurs;

 

• You have not received your final product in a timely manner due to other reasons that you are not at fault for.

• Client does not provide the necessary account information to finish/continue projects. This includes:

  • Hosting

  • Domain

  • Budget

  • Email

  • Work Phone

  • Images

  • Logo

  • Branding kit

 

Late or missing refunds

 

If you been approved to receive a refund and haven’t received it yet, first check your bank account again. It could take up to 14 business days for your bank to process the refund.

 

If you have contacted your banking institution and they have not received the refund and it has been 3-5 business days since we have processed your refund, please contact us immediately!

 

 

We will respond within 3 business days.To ensure you receive the follow up items be sure to add escalations@goldlevelmarketing.com as a contact. If you have not heard back from us since contacting us about your exchange, please check your spam folder. If you never received the email, please give us a call immediately.